Certificate IV in Information Technology (Systems Administration Support)
Nationally Recognised Qualification
About the Course
If you’re interested in keeping ICT systems running smoothly and supporting users in real-world environments, the ICT40120 – Certificate IV in Information Technology (Systems Administration Support) is designed for you. This nationally recognised qualification develops the practical skills needed to support, maintain and monitor ICT systems across modern workplaces.
You’ll build hands-on capability in systems administration, cloud technologies and cyber security awareness, preparing you to work confidently in service desk and IT support environments.
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What You'll Master
This course develops practical, job-ready skills to support ICT systems and users. You’ll learn how to:
- Install and configure hardware and devices in real workplace environments.
- Monitor system performance and identify issues before they escalate.
- Support operating systems and essential system software.
- Carry out routine maintenance to keep systems running reliably.
- Provide first-level remote help desk support to assist users efficiently.
- Troubleshoot applications and resolve common user issues.
- Work with cloud services used in modern IT environments.
- Recognise and report potential cyber security threats.
- Interpret basic system and security data to support informed decisions.
- Communicate clearly with users and document technical work professionally.
The focus is on reliable system support, structured problem-solving and professional service delivery in real-world IT settings.
Your Career Awaits
Possible Careers
Students who successfully complete this qualification may be able to pursue the following career outcomes.
Course Units Overview
The units in this course are structured to build strong systems administration and support capabilities alongside essential ICT, cloud, and cyber security knowledge.
Core ICT Foundations
These units develop professional, ethical, and workplace skills required in all ICT support roles.
- ICTICT451 Comply with IP, ethics and privacy policies in ICT environments
- ICTICT443 Work collaboratively in the ICT industry
- ICTICT435 Create technical documentation
- ICTICT441 Provide one-to-one instruction
- BSBCRT404 Apply advanced critical thinking to work processes
Systems & Hardware Support
This stream focuses on installing, configuring, maintaining, and supporting ICT systems and devices.
- ICTICT445 Connect and configure devices and hardware components
- ICTSAS436 Evaluate ICT system status
- ICTSAS438 Implement maintenance procedures
- ICTSAS441 Support ICT system software
- ICTSAS443 Support operating system users and troubleshoot applications
IT Support & Service Desk Operations
These units develop the skills required to support users and resolve ICT issues in service environments.
- ICTSAS432 Identify and resolve client ICT problems
- ICTSAS442 Provide first-level remote help desk support
Cloud Computing & Modern Systems
These units introduce cloud concepts and practical configuration skills relevant to system support roles.
- ICTCLD301 Evaluate characteristics of cloud computing solutions and services
- ICTCLD401 Configure cloud services
Cyber Security & Threat Awareness
This group of units focuses on identifying, reporting, and responding to security threats in ICT environments.
- BSBXCS302 Identify and report online security threats
- BSBXCS404 Contribute to cyber security risk management
- ICTCYS407 Gather, analyse and interpret threat data
Programming & Emerging Technologies
These units build awareness of programming concepts and future-focused technologies that impact system administration.
- ICTPRG302 Apply introductory programming techniques
- ICTICT426 Identify and evaluate emerging technologies and practices
- ICTAII401 Identify opportunities to apply artificial intelligence, machine learning and deep learning
Key Skill Areas
Throughout this course, you will develop skills across the following areas:
Systems Administration & Support Skills
- Hardware and device configuration
- Operating system and software support
- System monitoring and maintenance
- User and application troubleshooting
- Remote support and help desk operations
Cloud & Modern Infrastructure Skills
- Cloud computing fundamentals
- Configuring and supporting cloud services
- Understanding hybrid ICT environments
Cyber Security Skills
- Identifying and reporting security threats
- Applying cyber security risk management principles
- Interpreting basic threat and system data
Professional & Workplace Skills
- Technical documentation
- Client communication and user support
- Ethical, privacy, and IP compliance
- Critical thinking and structured problem-solving
- One-to-one instruction and user guidance
Industry Outlook
Find out why IT is one of the hottest occupations to be in:
Salary
$75K Annual Salary
Jobs
59,200
Payment Options
Government funding
At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.
Government funding options for:
Certificate IV in Information Technology (Systems Administration Support)
Major schemes include:
An Upskilled education consultant will contact you within 48 hours
Studying with Upskilled
What's Included?
By choosing Upskilled's ICT40120 - Certificate IV in Information Technology (Systems Administration Support), you'll gain access to resources that enhance your online learning experience, making it interactive and engaging:
Our Trainers
Upskilled IT trainers are industry professionals with extensive experience and expertise, dedicated to providing practical, hands-on learning. They are committed to helping students develop the skills to succeed in the fast-paced and ever-evolving tech industry.
Hear from our past students
I completed my Diploma in IT with Upskilled. I was very happy with my experience. This was done entirely online. I had access to all the online materials required through their portal which was very easy to navigate and find. Each course within my diploma was broken into into smaller modules, covering learning material and then an assessment over the materials provided.
I was really worried that I would struggle completing a diploma if I started one but they had so many areas for support including online courses and access to email the tutors directly through out my course. I want to give special thanks to my tutors especially Russell James for all their help and guidance through the course. I could not reccomend this enough!
Upskilled made the learning extremely user friendly and engaging for remote Study. The only downside being my overall commitment to finishing! Through the education and learning I took from the CERT IV in ICT I was able to obtain an ICT Manager position at my work which was the goal of mine when I first commenced study through Upskilled.
I could not have achieved the position I have been offered without the learnings I have taken forward in this course and I want to take the time to encourage others to undertake study through Upskilled.
Completing the Certificate IV IT Web Development course with Upskilled was a great experience. Upskilled provides a straightforward training plan. Following it is key, especially if you're working full time. The course covers what you need for real-world application in IT web development.
The online platform is easy to navigate, making it simpler to follow the training plan. Quick responses from the support team help you stay on track. If you're working full time, sticking to the training plan is crucial. It helps you manage your time effectively and get the most out of the course. In a nutshell, Upskilled is a solid choice, but success depends on keeping up with the training plan, especially for those working full time.
I had a great time learning computer programming in upskilled. The support is amazing and the study aid is amazing. Trainers MD and Matthew are very helpful. Vikram who is my instructor for cloud computing is very supportive and patient. I have enjoyed every bit of my subject even the most boring ones. I recommend upskilled. It is a great learning institution that encourages a supportive and a holistic learning environment. They also make you think beyond the box. My study here enabled me to perform a lot of process improvement, and near automation of some of the most important process we do at our work. I only wish upskilled offers gaming development and gaming art in their future courses as i am leaning to those specialties. But overall, the study is definitely worth it. Do it now. Start your year and build something your future self would thank you. I know i did. I mean thanking myself. Not you.
How to enrol
What you need to know
Entry Requirements
There are no formal entry requirements for the ICT40120 - Certificate IV in Information Technology (Systrems Administration Support) course. To ensure you get the most out of your training, the following process applies:
Recommended Skills and Resources:
- English literacy and numeracy skills at a Year 10 level.
- Access to a modern computer with high-speed internet.
- Access to a device with audio/video recording capabilities.
- Basic computing skills, including video creation and uploading.
Self-Paced Learning and Course Duration
Upskilled's flexible, self-paced online courses let you balance personal and work schedules. With a training plan to keep you on track, most students complete the course in 12-18 months, but motivated learners can finish faster. Speak with an Education Consultant to discuss your study and completion goals.
Assessment
The ICT50220 - Diploma of Information Technology (Advanced Networking) online course includes research-based assessments where you'll answer questions based on covered concepts. You'll also work on scenario-based projects and build a portfolio of digital assets (photography, audio, video, text) to showcase your skills when applying for jobs.
Work in a Simulated Workplace
Gain practical experience by working on real-world tasks in a simulated ICT workplace. Access this environment through our MyUpskilled platform and develop job-ready skills while completing online assessment tasks.
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) with supporting evidence of prior education or work experience. This can reduce your study load or course duration. Speak with your Education Consultant before enrolment for details, or download the application from MyUpskilled after enrolment. A trainer will assess your eligibility.
Dedicated IT Trainers
Our IT trainers are dedicated professionals with the skills and knowledge to keep you updated on the latest industry trends. They offer qualifications in web development, cybersecurity, and networking, providing the guidance you need to succeed in IT.
The IT faculty fosters a supportive learning environment with 'Ask Me Anything' Zoom sessions, where you can receive guidance and collaborate with fellow students.
FAQs
Systems administration support is to support, troubleshoot and maintain computer servers and networks. People who generally work in this specialisation assist people with their IT related issues, as well as ensuring that the organisation or business has functioning operating systems that they can use to perform their duties.
The ICT40120 - Certificate IV in Information Technology (Systems Administration Support) course will teach you the key skills in performing duties related to solving computer server issues, as well as being familiar with some troubleshooting practices. You'll also be trained in building relationships with clients so that you can confidently perform roles related to help desk support or systems administration.
The ICT40120 - Certificate IV in Information Technology (Systems Administration Support) is an online course that will give you the opportunity to learn from home at a pace that suits you.
You'll also have access to additional learning content that could give you a competitive advantage during your job search. For example, you'll have access to the VMware Virtual Cloud Network: Core Technical Skills which can help you gain knowledge and skills in network virtualisation, VMware cloud network and more.
You'll receive training that can help you carry out duties as a systems administrator such as troubleshooting and configuring systems, identifying and resolving technical issues and supporting small-scale IT projects. You'll also learn some valuable transferable skills including critical thinking and customer service.
- Your Name
- Best Contact Number
- Email Address
- I'm starting my career
- I'm looking to change careers
- I'm returning to work
- I'm looking for a promotion
- I want to expand my skill set
During the consultation, they'll be able to share more information about the course and ask questions to check your eligibility for the course. You'll also have the opportunity to ask questions that can relate to payment options, learning content and what outcomes you'll be able to pursue if you finish the course.