Certificate IV in Information Technology
Nationally Recognised Qualification
Course Highlights
Industry certifications, hands-on experience, and dedicated support.
Industry Certification Prep
Prepare for globally recognised certifications — built into the course.
Simulated Workplace
Hands-on virtual ICT workplace with real-world tasks — not just theory.
Technology Job Portal
Exclusive access to employers actively hiring IT graduates.
Dedicated Trainers & Support
Australian-based specialist IT trainers with decades of experience.
About The Course
Ready to build versatile, job-ready IT skills? The ICT40120 – Certificate IV in Information Technology provides a practical foundation for working across modern ICT environments. This nationally recognised qualification develops broad capability in technical support, programming, web, cloud and cyber security — preparing you to adapt and contribute confidently across a range of IT roles.
Powered by
What You'll Master
This course blends technical knowledge with professional workplace skills. You’ll gain experience across a wide range of ICT areas, including:
- Provide remote help desk support and one-to-one instruction
- Provide IT support and work within help desk environments to assist users effectively.
- Apply cyber security risk management and data protection practices in everyday operations.
- Work with cloud computing platforms and virtual machines used in modern workplaces.
- Use introductory programming, databases and user interface concepts to support technical solutions.
- Design and structure websites using markup languages and web best practices.
- Explore artificial intelligence and other emerging technologies shaping the IT industry.
- Communicate clearly, document technical work and collaborate with clients and teams professionally.
The emphasis is on practical, transferable skills that can be applied across many ICT roles.
Your Career Awaits
Possible Careers
Students who successfully complete this qualification may be able to pursue the following career outcomes.
Course Units Overview
The units in this course are structured to provide balanced coverage of core ICT knowledge, technical skills, and professional capabilities.
Core ICT Foundations
These units build essential workplace, ethical, and professional skills required across the ICT industry.
- ICTICT451 Comply with IP, ethics and privacy policies in ICT environments
- ICTICT443 Work collaboratively in the ICT industry
- ICTICT441 Provide one‑to‑one instruction
- ICTICT435 Create technical documentation
- BSBCRT404 Apply advanced critical thinking to work processes
Cyber Security & Information Protection
This group of units introduces cyber security principles and the secure handling of sensitive information.
- BSBXCS404 Contribute to cyber security risk management
- BSBXCS303 Securely manage personally identifiable information and workplace information
Cloud Computing & Virtualisation
These units develop foundational cloud knowledge and practical skills in virtual environments.
- ICTCLD301 Evaluate characteristics of cloud computing solutions and services
- ICTCLD401 Configure cloud services
- ICTNWK420 Install and configure virtual machines
IT Support & Client Services
This stream focuses on user support, troubleshooting, and service delivery in ICT environments.
- ICTSAS432 Identify and resolve client ICT problems
- ICTSAS442 Provide first‑level remote help desk support
- ICTSAS443 Support operating system users and troubleshoot applications
Programming, Databases & User Interfaces
These units introduce core programming concepts, data handling, and interface design.
- ICTPRG302 Apply introductory programming techniques
- ICTPRG431 Apply query language in relational databases
- ICTPRG437 Build a user interface
Web Design & Development
This group develops foundational skills in creating and styling web content.
- ICTWEB431 Create and style simple markup language documents
- ICTWEB432 Design website layouts
Emerging Technologies & Innovation
These units focus on innovation, future technologies, and applying new ideas in ICT environments.
- ICTICT426 Identify and evaluate emerging technologies and practices
- ICTAII401 Identify opportunities to apply artificial intelligence, machine learning and deep learning
Key Skill Areas
Throughout this course, you will develop skills across the following areas:
Technical Skills
- IT support and troubleshooting
- Operating system and application support
- Cloud services and virtual machines
- Basic programming and databases
- Web design fundamentals
- Cyber security awareness
Emerging Technology Skills
- Artificial intelligence concepts
- Machine learning and automation awareness
- Evaluating new and emerging ICT technologies
Professional & Workplace Skills
- Client communication and support
- Technical documentation
- Ethical and privacy compliance
- Critical thinking and problem‑solving
- Collaboration in ICT teams
Industry Outlook
Find out why IT is one of the hottest occupations to be in:
Salary
$75K Annual Salary
Jobs
59,200
Payment Options
Government funding
At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.
Government funding options for:
Certificate IV in Information Technology
Major schemes include:
An Upskilled education consultant will contact you within 48 hours
Studying with Upskilled
What's Included?
By choosing Upskilled's ICT40120 Certificate IV in Information Technology, you'll gain access to resources that enhance your online learning experience, making it interactive and engaging:
Our Trainers
Upskilled IT trainers are industry professionals with extensive experience and expertise, dedicated to providing practical, hands-on learning. They are committed to helping students develop the skills to succeed in the fast-paced and ever-evolving tech industry.
Hear from our past students
I completed my Diploma in IT with Upskilled. I was very happy with my experience. This was done entirely online. I had access to all the online materials required through their portal which was very easy to navigate and find. Each course within my diploma was broken into into smaller modules, covering learning material and then an assessment over the materials provided.
I was really worried that I would struggle completing a diploma if I started one but they had so many areas for support including online courses and access to email the tutors directly through out my course. I want to give special thanks to my tutors especially Russell James for all their help and guidance through the course. I could not reccomend this enough!
Upskilled made the learning extremely user friendly and engaging for remote Study. The only downside being my overall commitment to finishing! Through the education and learning I took from the CERT IV in ICT I was able to obtain an ICT Manager position at my work which was the goal of mine when I first commenced study through Upskilled.
I could not have achieved the position I have been offered without the learnings I have taken forward in this course and I want to take the time to encourage others to undertake study through Upskilled.
Completing the Certificate IV IT Web Development course with Upskilled was a great experience. Upskilled provides a straightforward training plan. Following it is key, especially if you're working full time. The course covers what you need for real-world application in IT web development.
The online platform is easy to navigate, making it simpler to follow the training plan. Quick responses from the support team help you stay on track. If you're working full time, sticking to the training plan is crucial. It helps you manage your time effectively and get the most out of the course. In a nutshell, Upskilled is a solid choice, but success depends on keeping up with the training plan, especially for those working full time.
I had a great time learning computer programming in upskilled. The support is amazing and the study aid is amazing. Trainers MD and Matthew are very helpful. Vikram who is my instructor for cloud computing is very supportive and patient. I have enjoyed every bit of my subject even the most boring ones. I recommend upskilled. It is a great learning institution that encourages a supportive and a holistic learning environment. They also make you think beyond the box. My study here enabled me to perform a lot of process improvement, and near automation of some of the most important process we do at our work. I only wish upskilled offers gaming development and gaming art in their future courses as i am leaning to those specialties. But overall, the study is definitely worth it. Do it now. Start your year and build something your future self would thank you. I know i did. I mean thanking myself. Not you.
How to enrol
What you need to know
Entry Requirements
There are no formal entry requirements for the ICT40120 - Certificate IV in Information Technology course. To ensure you get the most out of your training, the following process applies:
Recommended Skills and Resources:
- English literacy and numeracy skills at a Year 10 level.
- Access to a modern computer with high-speed internet.
- Access to a device with audio/video recording capabilities.
- Basic computing skills, including video creation and uploading.
Self-Paced Learning and Course Duration
Upskilled's flexible, self-paced courses let you balance personal and work schedules. With a training plan to keep you on track, most students complete the course in 12-18 months, but motivated learners can finish faster. Speak with an Education Consultant to discuss your study and completion goals.
Assessment
The ICT40120 Certificate IV in Information Technology online course includes research-based assessments where you'll answer questions based on covered concepts. You'll also work on scenario-based projects and build a portfolio of digital assets (photography, audio, video, text) to showcase your skills when applying for jobs.
Work in a Simulated Workplace
Gain practical experience by working on real-world tasks in a simulated ICT workplace. Access this environment through our MyUpskilled platform and develop job-ready skills while completing online assessment tasks.
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) with supporting evidence of prior education or work experience. This can reduce your study load or course duration. Speak with your Education Consultant before enrolment for details, or download the application from MyUpskilled after enrolment. A trainer will assess your eligibility.
Dedicated IT Trainers
Our IT trainers are dedicated professionals with the skills and knowledge to keep you updated on the latest industry trends. They offer qualifications in web development, cybersecurity, and networking, providing the guidance you need to succeed in IT.
The IT faculty fosters a supportive learning environment with 'Ask Me Anything' Zoom sessions, where you can receive guidance and collaborate with fellow students.
FAQs
The benefits of studying the ICT40120 - Certificate IV in Information Technology is a broad qualification that will provide you with an overview in some key areas of tech including programming, web development and cyber security. This is an ideal course to study if you're looking to pursue the career pathways of computer technician or help desk officer.
There are plenty of other benefits that come with studying the ICT40120 - Certificate IV in Information Technology including:
- Having access to the Amazon Web Services (AWS) Academy Cloud Foundations. This is additional learning content included in this course where you'll have the opportunity to build knowledge and skills around IT services and setting up AWS-focused projects.
- You'll learn some valuable transferable skills including problem-solving, communication and collaboration.
- This course is delivered online, which can help you balance your work and personal priorities without disruption.
Choosing a career in Information Technology can be the launchpad to starting a pathway in tech. With many specialisations to choose from, you'll be able to explore different interests before deciding whether you want to be in a specialist or generalist type of role.
No matter what you decide, there are several benefits that comes with choosing a career in Information Technology including:
- You'll be in a career that pays well. IT professionals generally get paid well as the more experienced you are, the higher the salary.
- Information Technology is a respected profession, with digital skills being in-demand.
- The variety of work available. If you're entering the Information Technology field, you're not only subject to a technician or help desk support role. You can also pursue a variety of roles that specialise in a specific skill set such as cyber security, programming or systems administration.
- Your Name
- Best Phone Number
- Email Address
- I'm starting my career
- I'm looking to change careers
- I'm returning to work
- I'm looking for a promotion
- I want to expand my skill set
During the consultation, you'll be able to ask questions regarding payment options, learning content and what career outcomes you can pursue if you complete your studies.